Poor Mobile Network Connectivity Across Agartala, TRAI’s Newly Launched MySpeed Apps Expose Service Quality
By Our Correspondent
Agartala, November 6, 2026
Poor mobile network connectivity has emerged as a major concern for mobile phone users across Agartala city and its adjoining areas, with subscribers reportedly experiencing weak signals, frequent call drops, interrupted conversations and unsatisfactory internet speeds across networks operated by almost all major telecom service providers.
The concerns have gained fresh significance following the launch of the Telecom Regulatory Authority of India's (TRAI) new digital initiative, 'Network Anubhav', aimed at helping consumers assess the quality of mobile network services through its MyCall and MySpeed mobile applications. The initiative is intended to provide mobile subscribers with a more transparent and accessible mechanism to assess the actual quality of telecom services in their respective localities.
According to observations and network-testing results being reported through the newly introduced digital platforms, mobile network performance in several locations across Agartala and its adjoining areas appears to be far from satisfactory. Subscribers in different localities have raised concerns over poor voice-call quality and inconsistent mobile internet performance, suggesting that the problem is not necessarily confined to one particular telecom operator.
The situation raises serious questions about the quality of mobile services being delivered to consumers despite the rapid expansion of digital connectivity and the increasing dependence of citizens on mobile networks for banking, online education, government services, business transactions, emergency communications and everyday activities.
The TRAI initiative is particularly significant because it allows consumers to assess network performance rather than depending entirely on promotional claims made by telecom companies. The MyCall application enables users to evaluate voice-call quality and provide feedback on their calling experience, while MySpeed allows subscribers to measure mobile internet performance, including download and upload speeds and other network parameters.
Through these applications, consumers can contribute location-specific information about the actual performance of mobile networks. Such information can help identify areas where network services are inadequate and where telecom operators may need to undertake infrastructure improvements.
The initiative is expected to provide a better understanding of network performance across different geographical locations. However, TRAI has also indicated that consumer-generated test results and feedback should not be treated as a complete or definitive measurement of the overall quality of a telecom operator's network. A comprehensive assessment requires wider and systematic network testing.
For Agartala and its surrounding areas specifically Airport road, Lichubagan areas, the issue deserves particular attention. Despite being the capital city and the principal commercial and administrative centre of Tripura, several localities reportedly continue to face unsatisfactory mobile connectivity. Poor network performance affects not only ordinary subscribers but also traders, professionals, students, journalists, government employees and people who increasingly depend on uninterrupted mobile internet services.
The adjoining residential and semi-urban areas are also facing concerns over inconsistent connectivity. The situation calls for a systematic locality-wise assessment of mobile network quality, including voice-call reliability, internet speed, signal strength and service interruptions.
Telecom service providers operating in Tripura need to examine these complaints seriously and take corrective measures wherever deficiencies are identified. Merely expanding subscriber numbers and advertising high-speed internet services cannot be considered sufficient if consumers are unable to receive reliable connectivity in their own neighbourhoods.
The Department of Telecommunications and TRAI should also examine whether telecom operators are maintaining the prescribed quality-of-service standards in Agartala and other parts of Tripura. A transparent assessment based on consumer feedback, independent testing and operator-level performance data could help establish the extent of the problem.
With the launch of Network Anubhav and the availability of MyCall and MySpeed applications, mobile subscribers now have an additional means of documenting their actual network experience. If the reported deficiencies are substantiated through wider testing, telecom companies will have little justification for ignoring persistent complaints about poor connectivity.
For a state like Tripura, where digital connectivity is increasingly essential for economic activities and public service delivery, reliable mobile network coverage should not remain a luxury. Consumers are paying for telecom services and have every right to expect dependable voice and internet connectivity.
The key question now is whether telecom operators will take the network-quality concerns emerging from Agartala and its adjoining areas seriously, or whether consumers will continue to suffer despite paying regularly for mobile services.
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